We guarantee customer satisfaction. If you are not satisfied with your purchase, an exchange for an item of equal value or a refund will be allowed, after emailing us for having a return number. The return of items is at the expense of the customer. We accept exchange or refund for a period of 30 days after purchase. Item must be returned in its original condition, including all parts originally delivered. Any damaged product will not be exchanged or refunded. An administration fee of CDN $ 3.00 for Canada and $ 5.00 CDN for other countries will be applicable to any refunds on sale items in the PHOTO CLICK Robert Seguin online store.